IRCTC and Indian Railways Customer Care Support

IRCTC, which is the short form of Indian Railway Catering and Tourism Corporation, is a part of Indian Railways. As the name clearly suggests, it controls the tourism, catering and online ticketing operations of the Indian Railways. You can now also book Air Tickets and Hotels in India using IRCTC.

Contents

1 IRCTC Corporate Office
2 IRCTC Helpline No.
3 IRCTC Helpline – Railway On SMS
4 Railways Email Support
- 4.1 For Railway tickets booked through IRCTC
5 Indian Railway Numbers (Region wise)
6 IRCTC Tourism Helpline Numbers
7 IRCTC Zone Wise Address
8 1. North Zone-
9 2. South Zone-
10 3. South Central Zone-
11 4. East Zone 1 and 2 –
12 5. West Zonal office:
13 IRCTC Office Address

IRCTC Corporate Office

Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi 110001

IRCTC Helpline No.

IRCTC Central Control Office Customer Care No. : 011-39340000, 011-23340000 (For Hindi and English)
IRCTC Delhi Control Office Care No.: 011-23221147
IRCTC Kolkata Control Office Care No.:033-26601743
IRCTC Mumbai Control Office Care No.: 022-22618067
IRCTC Chennai Control Office Care No.: 044-25353341 (For Tamil and English)
IRCTC Railway Railway Enquiry Number: 139
Indian Railways Toll-Free Number: 1800-111-139
Indian Railways Helpline Number: 011 39340000
Fax Number: 011-23345400
Railway SBI Card Helpline Number: 0124-39021212 or 18001801295 (BSNL/MTNL)

IRCTC Helpline – Railway On SMS

For PNR Enquiry: SMS “PNR (10-digit PNR Number)” send it to 139

For Example PNR 9876543210

For Train Arrival/Departure Enquiry: SMS “AD (Train Number) (Station STD Code)” send it to 139

For Example AD 98765 210

For Accommodation Availability: SMS “SEAT (Train Number) (Date of Journey in DDMMYY) (Station From STD Code) ” send it to 139

For Example SEAT 12598 020611 0512 0521 SL G

For Fare Enquiry: SMS “FARE (Train Number) (Date of Journey in DDMMYY) (Station From STD Code) (Class) (Quota)” send it to 139

For Example FARE 12598 785144 0352 0512 SL G

For Train Time Table: SMS “TIME (Train Number)” send it to 139

For Example TIME 10364

For Train Name/Number: SMS “TN (Train Name)” or “TN (Train Number)” send it to 139

For Example TN Panchavati Express or TN 12110

(This service is currently available on Aircel, Airtel, BSNL, IDEA, LOOP, MTNL, MTS, RELIANCE, TATA, UNINOR, VODAFONE Operators.
It is also available for USSD for Reliance and Uninor Users. For using it Dial *139# and Press Call Button)

Check Your PNR Status (Click Here)

Railways Email Support

For Railway tickets booked through IRCTC

For Cancellation E-tickets: etickets@irctc.co.in
I-tickets/e-tickets : care@irctc.co.in
For Mumbai Suburban Season tickets: seasontickets@irctc.co.in
Railway SBI Card Helpline: feedback.gesbi@ge.com
Other queries of IRCTC SBI card account: loyaltyprogram@irctc.co.in
Shubhyatra users – shubhyatra@irctc.co.in
tourism related issue – tourticket@irctc.com
feedback and complain – feedback@irctc.co.in

Indian Railway Numbers (Region wise)

Indian Railways Toll-Free Number:- 1800-111-139
Ahmedabad: – 079-2530-0000
Bangalore: – 080-2530-0000
Chandigarh: – 172-2530-0000
Chennai: – 044-2530-0000
Delhi: – 011-2530-0000
Hyderabad: – 040-2530-0000
Mumbai: – 022-2530-0000

IRCTC Tourism Helpline Numbers

IRCTC Tourism Kolkata Helpline No. : 033- 22439045
IRCTC Tourism Mumbai Helpline No.: 022- 22644378
IRCTC Tourism Delhi Helpline No.: 011- 23701100
IRCTC Tourism Chennai Helpline No.: 040- 66201263, 044- 64594959

IRCTC Zone Wise Address

1. North Zone-

Rail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi – 110002

Zonal Office Tel.No.: – 011-23234763, 23221146 , Fax: – 011-23210321

North Zone Control Tele No. / Fax No.: 011-23221147 Mobile:09717648888

Email Id: ggmnz@irctc.com, ggmdelhi@irctc.com

1.1 Rail Neer Plant Nangloi:

Rail Neer Plant, Northan Railways Wireless Station Area, Opposite Nangloi Bus Depot, Nangloi -110041

Tel.No. 011-65152575,25949774 Fax No. 011-25949773

1.2 Lucknow RO:

Paryatan Bhawan, 2nd Floor, C-13, Vipin Khand, Gomti Nagar, Lucknow -226010

Tel.No. 0522-2305522 Fax No. 0522-2305533

1.3 Jaipur RO:

708, 7th Floor, Crystal Mall, Sawai Jai Singh Highway, Banipark, Jaipur- 302016

Tel.No. 0141-4020194, 4020198, Fax No. 0141-4020193

1.4 Chandigarh RO:

SCO-80-81-8, Sector -34A, Chandigarh -160034

Tel.No. 0172-4645795, 6572156 ,Fax No. 0172-4645795

2. South Zone-

6A, The Rain Tree Place, No. 9 Mc Nicholas Road, Chetpet, Chennai 600031

Tel.No. 044-28363453 Fax No. 044-28361997

South Zone Control: 044-28362430

Email Id: ggmchennai@irctc.com

2.1 Ernakulam RO:

Sail-Harcad 1st Floor Building No.40/8194, Convent Road, Koachin- 682035

Tel.No. 0484-2382991-92 Fax No. 0484-2382990

2.2 Banglore RO:

C.B. Royale Building, 2/2 – Dr. Rajkumar Road, Rajaji Nagar, Banglore -560010

Tele: 080-22960014,Fax No. 080-23123877

2.3 Rail Neer Plant Palur:

Rail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station Village And Post Palur, Taluk-

Chengalpattu, District- Kanchipuram(Tamil Nadu) – 603101

Tel.No. 044-27437007

3. South Central Zone-

9-1-129/1/302, 3rd Floor, Oxford Plaza, Sarojini Devi Road, Secunderabad, Andhra Pradesh – 500003

Tel.No. 040-27702401, 27702407, 27808899 Fax No. 040 – 27715983

Email Id: ggmsecunderabad@irctc.com

4. East Zone 1 and 2 –

Old Koilaghat Building, Ground Floor,3, Koilaghat Street, Kolkata 700001

Tel.No. 033-22439045, 22133207 Fax No. 033-22439046

Email Id: ggmkolkatta@irctc.com

4.1 Bhubaneshwar RO:

A-0/1, Ground Floor, Bhubaneshwar Fortune Towers, Chandrasekharpur – 751023

Tele No. :0674-2303657,0674-2303658, Fax No.:0674-2301853

4.2 Patna RO:

Boscomaun Tower,4th Floor, West Gandhi Maidan, Patna – 800001

Tel.No. 0612-2205801,2213993 Fax No. 0612-2213993

4.3 Guwahati RO:

4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road, Ambari, Guwahati, Assam- 781001

Tel.No. 0361-2737123 Fax No. 0361-2367122

4.5 Rail Neer Plant Danapur:

Rail Neer Plant, Loco Colony, South of RPF Barracks, Khagaul, Danapur, Patna- 801105

Tel.No. 06115-232557,0612- 6500650, Fax No. 06115-232557

4.6 IRCTC Local DHR Tourism Coordinator:

Mobile No.:9434049405

(Siliguri, New Jalpaiguri, Darjeeling)

5. West Zonal office:

2nd Floor, New Administrative Building, Central Railway, CST, Mumbai-400001

Tel.No. 022-22618062,22618063,22618064 Fax No. 022-22618066

Email Id: ggmmumbai@irctc.com

5.1 West RO Bhopal:

2nd Floor, Paryawas Bhavan, Block-4, Arera Hills, Bhopal – 462011

Tel.No. 0755- 2577011, 4285226 , Fax No. 0755 – 4057982

5.2 West RO Ahmedabad:

5th Floor, Pelican Building, Gujarat Chamber of Commerce and Industry Ashram Road,

Ahmedabad-380009.

Tel.No. 079-26582673-75 Fax No. 079-26580735