IRCTC and Indian Railways Customer Care Support

IRCTC, which is the short form of Indian Railway Catering and Tourism Corporation, is a part of Indian Railways. As the name clearly suggests, it controls the tourism, catering and online ticketing operations of the Indian Railways. You can now also book Air Tickets and Hotels in India using IRCTC.

IRCTC Corporate Office

Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi 110001

IRCTC Helpline No.

1. IRCTC Central Control Office Customer Care No. : 011-39340000, 011-23340000 (For Hindi and English)
2. IRCTC Delhi Control Office Care No.: 011-23221147
3. IRCTC Kolkata Control Office Care No.:033-26601743
4. IRCTC Mumbai Control Office Care No.:  022-22618067
5. IRCTC Chennai Control Office Care No.: 044-25353341 (For Tamil and English)
6. IRCTC Railway Railway Enquiry Number: 139
7. Indian Railways Toll-Free Number: 1800-111-139
8. Indian Railways Helpline Number: 011 39340000
9. Fax Number: 011-23345400
10. Railway SBI Card Helpline Number: 0124-39021212 or 18001801295 (BSNL/MTNL)

IRCTC Helpline – Railway On SMS

1. For PNR Enquiry: SMS “PNR (10-digit PNR Number)” send it to 139

For Example PNR 9876543210

2. For Train Arrival/Departure Enquiry: SMS “AD (Train Number) (Station STD Code)” send it to 139

For Example AD 98765 210

3. For Accommodation Availability: SMS “SEAT (Train Number) (Date of Journey in DDMMYY) (Station From STD Code) ” send it to 139

For Example SEAT 12598 020611 0512 0521 SL G

4. For Fare Enquiry: SMS “FARE (Train Number) (Date of Journey in DDMMYY) (Station From STD Code) (Class) (Quota)” send it to 139

For Example FARE 12598 785144 0352 0512 SL G

5. For Train Time Table: SMS “TIME (Train Number)” send it to 139

For Example TIME 10364

6. For Train Name/Number: SMS “TN (Train Name)” or “TN (Train Number)” send it to 139

For Example TN Panchavati Express or TN 12110

(This service is currently available on Aircel, Airtel, BSNL, IDEA, LOOP, MTNL, MTS, RELIANCE, TATA, UNINOR, VODAFONE Operators.
It is also available for USSD for Reliance and Uninor Users. For using it Dial *139# and Press Call Button)

Check Your PNR Status (Click Here)

Railways Email Support

For Railway tickets booked through IRCTC

1. For Cancellation E-tickets:  [email protected]
2. I-tickets/e-tickets : [email protected]
3. For Mumbai Suburban Season tickets: [email protected] 
4. Railway SBI Card Helpline: [email protected] 
5. Other queries of IRCTC SBI card account: [email protected] 
6. Shubhyatra users – [email protected]
7. tourism related issue – [email protected]
8. feedback and complain – [email protected]

Indian Railway Numbers (Region wise)

1. Indian Railways Toll-Free Number:-  1800-111-139
2. Ahmedabad: – 079-2530-0000
3. Bangalore:  – 080-2530-0000
4. Chandigarh: – 172-2530-0000
5. Chennai:  – 044-2530-0000
6. Delhi:  – 011-2530-0000
7. Hyderabad:  – 040-2530-0000
8. Mumbai:  – 022-2530-0000

IRCTC Tourism Helpline Numbers

1. IRCTC Tourism Kolkata Helpline No. : 033- 22439045
2. IRCTC Tourism Mumbai Helpline No.: 022- 22644378
3. IRCTC Tourism Delhi Helpline No.: 011- 23701100
4. IRCTC Tourism Chennai Helpline No.: 040- 66201263, 044- 64594959

IRCTC Zone Wise Address

1. North Zone-

Rail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi – 110002

Zonal Office Tel.No.: – 011-23234763, 23221146 , Fax: – 011-23210321

North Zone Control Tele No. / Fax No.: 011-23221147 Mobile:09717648888

Email Id: [email protected], [email protected]

2. South Zone-

6A, The Rain Tree Place, No. 9 Mc Nicholas Road, Chetpet, Chennai 600031

Tel.No. 044-28363453 Fax No. 044-28361997

South Zone Control: 044-28362430

Email Id: [email protected]

3. South Central Zone-

9-1-129/1/302, 3rd Floor, Oxford Plaza, Sarojini Devi Road, Secunderabad, Andhra Pradesh – 500003

Tel.No. 040-27702401, 27702407, 27808899 Fax No. 040 – 27715983

Email Id: [email protected]

4. East Zone 1 and 2 –

Old Koilaghat Building, Ground Floor,3, Koilaghat Street, Kolkata 700001

Tel.No. 033-22439045, 22133207 Fax No. 033-22439046

Email Id: [email protected]

5. West Zonal office:

Check Your PNR Status (Click Here)

IRCTC Office Address

CORPORATE OFFICE NEW DELHI B 148, 11TH FLOOR, STATESMAN HOUSE, BARAKHAMBA ROAD, NEW DELHI-110001 IRCTC CUSTOMER CARE NUMBER: 011-23311263/64, 23314752 EMAIL ID: [email protected] FAX NO. 011-23311259	NANGLOI RAIL NEER PLANT, NORTHAN RAILWAYS WIRELESS STATION AREA, OPPOSITE NANGLOI BUS DEPOT, NANGLOI -110041 IRCTC CUSTOMER CARE NUMBER : 011-65152575,25949774 FAX NO. 011-25949773
TOURISM FACILITATION CENTER B 148, 11TH FLOOR, STATESMAN HOUSE, BARAKHAMBA ROAD, NEW DELHI – 110001 TEL.NO. 011-23701145/46/47 FAX NO. 011-23701185 EMAIL ID: [email protected]	LUCKNOW PARYATAN BHAWAN, 2ND FLOOR, C-13, VIPIN KHAND, GOMTI NAGAR, LUCKNOW -226010 TEL.NO. 0522-2305522 FAX NO. 0522-2305533
INTERNET TICKETING SERVICES INTERNET TICKETING, STATE ENTRY ROAD, IRCA BUILDING, NEW DELHI-110055 DELHI CUSTOMER CARE NO.: 011-39340000 CHENNAI CUSTOMER CARE NO.: 044 25300000 FAX NO: 011-23345400 EMAIL ID: [email protected]	NORTH ZONE RAIL YATRI NIWAS BUILDING, NEW DELHI RAILWAY STATION COMPLEX, AJMERI GATE SIDE, NEW DELHI – 110002 TEL.NO.: – 011-23234763, 23221146 FAX: – 011-23210321 EMAIL ID: [email protected],
JAIPUR 708, 7TH FLOOR, CRYSTAL MALL, SAWAI JAI SINGH HIGHWAY, BANI PARK, JAIPUR- 302016 TEL.NO. 0141-4020194, 4020198 FAX NO. 0141-4020193	CHANDIGARH SCO-80-81-8, SECTOR -34A, CHANDIGARH -160034 TEL.NO. 0172-4645795, 6572156 FAX NO. 0172-4645795
KOLKATA OLD KOILAGHAT BUILDING, GROUND FLOOR,3, KOILAGHAT STREET, KOLKATA 700001 TEL.NO. 033-22439045, 22133207 FAX NO. 033-22439046 EMAIL ID: [email protected]	DANAPUR RAIL NEER PLANT, LOCO COLONY, SOUTH OF RPF BARRACKS, KHAGAUL, DANAPUR, PATNA- 801105 TEL.NO. 06115-232557,0612- 6500650, FAX NO. 06115-232557
BHUBANESHWAR A-0/1, GROUND FLOOR, BHUBANESHWAR FORTUNE TOWERS, CHANDRASEKHARPUR – 751023 TELE NO.: 0674-2303657, 06742303658, FAX NO.: 0674-2301853	LOCAL DHR TOURISM COORDINATOR MOBILE NO.: 9434049405 (SILIGURI, NEW JALPAIGURI, DARJEELING)
PATNA BOSCOMAUN TOWER,4TH FLOOR, WEST GANDHI MAIDAN, PATNA – 800001 TEL.NO. 0612-2205801, 2213993 FAX NO. 0612-2213993	BANGLORE C.B. ROYALE BUILDING, 2/2 – DR. RAJKUMAR ROAD, RAJAJI NAGAR, BANGLORE -560010 TELE: 080-22960014, FAX NO. 080-23123877
GUWAHATI 4D, MANDVI APTTS., IN FRONT OF RANVIRRA BHAWAN, GNB ROAD, AMBARI, GUWAHATI, ASSAM- 781001 TEL.NO. 0361-2737123 FAX NO. 0361-2367122	MUMBAI 2ND FLOOR,NEW ADMINISTRATIVE BUILDING,CENTRAL RAILWAY,CST, MUMBAI-400001 TEL.NO. 022-22618062, 22618063, 22618064 FAX NO. 022-22618066 EMAIL ID: [email protected]
BHOPAL 2ND FLOOR, PARYAWAS BHAVAN, BLOCK-4, ARERA HILLS, BHOPAL – 462011 TEL.NO. 0755- 2577011, 4285226 , FAX NO. 0755 – 4057982	AHMEDABAD 5ND FLOOR, PELICAN BUILDING, GUJARAT CHAMBER OF COMMERCE AND INDUSTRY ASHRAM ROAD, AHMEDABAD-380009. TEL.NO. 079-26582673-75 FAX NO. 079-26580735
CHENNAI 6A, THE RAIN TREE PLACE, NO. 9 MC NICHOLAS ROAD, CHETPET, CHENNAI 600031 TEL.NO. 044-28363453 FAX NO. 044-28361997 SOUTH ZONE CONTROL: 044-28362430 EMAIL ID: [email protected]	KANCHIPURAM RAIL NEER PACKAGED DRINKING WATER BOTTLING PLANT, PALUR RAILWAY STATION VILLAGE, AND POST PALUR, TALUK- CHENGALPATTU, DISTRIC- KANCHIPURAM- 603101 TEL.NO. 044-27437007
KOACHIN SAIL-HARCAD 1ST FLOOR BUILDING NO.40/8194, CONVENT ROAD, KOACHIN- 682035 TEL.NO. 0484-2382991-92 FAX NO. 0484-2382990	SECUNDERABAD 9-1-129/1/302, 3RD FLOOR, OXFORD PLAZA, SAROJINI DEVI ROAD, SECUNDERABAD, ANDHRA PRADESH – 500003 TEL.NO. 040-27702401, 27702407, 27808899 FAX NO. 040 – 27715983 EMAIL ID: [email protected]