IRCTC and Indian Railways Customer Care Support

IRCTC, which is the short form of Indian Railway Catering and Tourism Corporation, is a part of Indian Railways. As the name clearly suggests, it controls the tourism, catering and online ticketing operations of the Indian Railways. You can now also book Air Tickets and Hotels in India using IRCTC.

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IRCTC Corporate Office

Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi 110001

IRCTC Helpline No.

  1. IRCTC Central Control Office Customer Care No. : 011-39340000, 011-23340000 (For Hindi and English)
  2. IRCTC Delhi Control Office Care No.: 011-23221147
  3. IRCTC Kolkata Control Office Care No.:033-26601743
  4. IRCTC Mumbai Control Office Care No.:  022-22618067
  5. IRCTC Chennai Control Office Care No.: 044-25353341 (For Tamil and English)
  6. IRCTC Railway Railway Enquiry Number: 139
  7. Indian Railways Toll-Free Number: 1800-111-139
  8. Indian Railways Helpline Number: 011 39340000
  9. Fax Number: 011-23345400
  10. Railway SBI Card Helpline Number: 0124-39021212 or 18001801295 (BSNL/MTNL)

IRCTC Helpline – Railway On SMS

  1. For PNR Enquiry: SMS “PNR (10-digit PNR Number)” send it to 139

For Example PNR 9876543210

  1. For Train Arrival/Departure Enquiry: SMS “AD (Train Number) (Station STD Code)” send it to 139

For Example AD 98765 210

  1. For Accommodation Availability: SMS “SEAT (Train Number) (Date of Journey in DDMMYY) (Station From STD Code) ” send it to 139

For Example SEAT 12598 020611 0512 0521 SL G

  1. For Fare Enquiry: SMS “FARE (Train Number) (Date of Journey in DDMMYY) (Station From STD Code) (Class) (Quota)” send it to 139

For Example FARE 12598 785144 0352 0512 SL G

  1. For Train Time Table: SMS “TIME (Train Number)” send it to 139

For Example TIME 10364

  1. For Train Name/Number: SMS “TN (Train Name)” or “TN (Train Number)” send it to 139

For Example TN Panchavati Express or TN 12110

(This service is currently available on Aircel, Airtel, BSNL, IDEA, LOOP, MTNL, MTS, RELIANCE, TATA, UNINOR, VODAFONE Operators.
It is also available for USSD for Reliance and Uninor Users. For using it Dial *139# and Press Call Button)

Check Your PNR Status (Click Here)

Railways Email Support

For Railway tickets booked through IRCTC

  1. For Cancellation E-tickets:  [email protected]
  2. I-tickets/e-tickets : [email protected]
  3. For Mumbai Suburban Season tickets: [email protected] 
  4. Railway SBI Card Helpline: [email protected] 
  5. Other queries of IRCTC SBI card account: [email protected] 
  6. Shubhyatra users – [email protected]
  7. tourism related issue – [email protected]
  8. feedback and complain – [email protected]

Indian Railway Numbers (Region wise)

  1. Indian Railways Toll-Free Number:-  1800-111-139
  2. Ahmedabad: – 079-2530-0000
  3. Bangalore:  – 080-2530-0000
  4. Chandigarh: – 172-2530-0000
  5. Chennai:  – 044-2530-0000
  6. Delhi:  – 011-2530-0000
  7. Hyderabad:  – 040-2530-0000
  8. Mumbai:  – 022-2530-0000

IRCTC Tourism Helpline Numbers

  1. IRCTC Tourism Kolkata Helpline No. : 033- 22439045
  2. IRCTC Tourism Mumbai Helpline No.: 022- 22644378
  3. IRCTC Tourism Delhi Helpline No.: 011- 23701100
  4. IRCTC Tourism Chennai Helpline No.: 040- 66201263, 044- 64594959

IRCTC Zone Wise Address

1. North Zone-

Rail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi – 110002

Zonal Office Tel.No.: – 011-23234763, 23221146 , Fax: – 011-23210321

North Zone Control Tele No. / Fax No.: 011-23221147 Mobile:09717648888

Email Id: [email protected], [email protected]

1.1 Rail Neer Plant Nangloi:

Rail Neer Plant, Northan Railways Wireless Station Area, Opposite Nangloi Bus Depot, Nangloi -110041

Tel.No. 011-65152575,25949774 Fax No. 011-25949773

1.2 Lucknow RO:

Paryatan Bhawan, 2nd Floor, C-13, Vipin Khand, Gomti Nagar, Lucknow -226010

Tel.No. 0522-2305522 Fax No. 0522-2305533

1.3 Jaipur RO:

708, 7th Floor, Crystal Mall, Sawai Jai Singh Highway, Banipark, Jaipur- 302016

Tel.No. 0141-4020194, 4020198, Fax No. 0141-4020193

1.4 Chandigarh RO:

SCO-80-81-8, Sector -34A, Chandigarh -160034

Tel.No. 0172-4645795, 6572156 ,Fax No. 0172-4645795

2. South Zone-

6A, The Rain Tree Place, No. 9 Mc Nicholas Road, Chetpet, Chennai 600031

Tel.No. 044-28363453 Fax No. 044-28361997

South Zone Control: 044-28362430

Email Id: [email protected]

2.1 Ernakulam RO:

Sail-Harcad 1st Floor Building No.40/8194, Convent Road, Koachin- 682035

Tel.No. 0484-2382991-92 Fax No. 0484-2382990

2.2 Banglore RO:

C.B. Royale Building, 2/2 – Dr. Rajkumar Road, Rajaji Nagar, Banglore -560010

Tele: 080-22960014,Fax No. 080-23123877

2.3 Rail Neer Plant Palur:

Rail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station Village And Post Palur, Taluk-

Chengalpattu, District- Kanchipuram(Tamil Nadu) – 603101

Tel.No. 044-27437007

3. South Central Zone-

9-1-129/1/302, 3rd Floor, Oxford Plaza, Sarojini Devi Road, Secunderabad, Andhra Pradesh – 500003

Tel.No. 040-27702401, 27702407, 27808899 Fax No. 040 – 27715983

Email Id: [email protected]

4. East Zone 1 and 2 –

Old Koilaghat Building, Ground Floor,3, Koilaghat Street, Kolkata 700001

Tel.No. 033-22439045, 22133207 Fax No. 033-22439046

Email Id: [email protected]

4.1 Bhubaneshwar RO:

A-0/1, Ground Floor, Bhubaneshwar Fortune Towers, Chandrasekharpur – 751023

Tele No. :0674-2303657,0674-2303658, Fax No.:0674-2301853

4.2 Patna RO:

Boscomaun Tower,4th Floor, West Gandhi Maidan, Patna – 800001

Tel.No. 0612-2205801,2213993 Fax No. 0612-2213993

4.3 Guwahati RO:

4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road, Ambari, Guwahati, Assam- 781001

Tel.No. 0361-2737123 Fax No. 0361-2367122

4.5 Rail Neer Plant Danapur:

Rail Neer Plant, Loco Colony, South of RPF Barracks, Khagaul, Danapur, Patna- 801105

Tel.No. 06115-232557,0612- 6500650, Fax No. 06115-232557

4.6 IRCTC Local DHR Tourism Coordinator:

Mobile No.:9434049405

(Siliguri, New Jalpaiguri, Darjeeling)

5. West Zonal office:

2nd Floor, New Administrative Building, Central Railway, CST, Mumbai-400001

Tel.No. 022-22618062,22618063,22618064 Fax No. 022-22618066

Email Id: [email protected]

5.1 West RO Bhopal:

2nd Floor, Paryawas Bhavan, Block-4, Arera Hills, Bhopal – 462011

Tel.No. 0755- 2577011, 4285226 , Fax No. 0755 – 4057982

5.2 West RO Ahmedabad:

5th Floor, Pelican Building, Gujarat Chamber of Commerce and Industry Ashram Road,

Ahmedabad-380009.

Tel.No. 079-26582673-75 Fax No. 079-26580735

Check Your PNR Status (Click Here)

IRCTC Office Address

CORPORATE OFFICE NEW DELHI
B 148, 11TH FLOOR, STATESMAN HOUSE, BARAKHAMBA ROAD, NEW DELHI-110001
IRCTC CUSTOMER CARE NUMBER: 011-23311263/64, 23314752
EMAIL ID: [email protected]
FAX NO. 011-23311259
NANGLOI
RAIL NEER PLANT, NORTHAN RAILWAYS WIRELESS STATION AREA, OPPOSITE NANGLOI BUS DEPOT, NANGLOI -110041
IRCTC CUSTOMER CARE NUMBER :
011-65152575,25949774
FAX NO. 011-25949773
TOURISM FACILITATION CENTER
B 148, 11TH FLOOR, STATESMAN HOUSE, BARAKHAMBA ROAD, NEW DELHI – 110001
TEL.NO. 011-23701145/46/47
FAX NO. 011-23701185
EMAIL ID: [email protected]
LUCKNOW
PARYATAN BHAWAN, 2ND FLOOR, C-13, VIPIN KHAND, GOMTI NAGAR, LUCKNOW -226010
TEL.NO. 0522-2305522
FAX NO. 0522-2305533
INTERNET TICKETING SERVICES
INTERNET TICKETING, STATE ENTRY ROAD, IRCA BUILDING, NEW DELHI-110055
DELHI CUSTOMER CARE NO.: 011-39340000
CHENNAI CUSTOMER CARE NO.: 044 25300000
FAX NO: 011-23345400
EMAIL ID: [email protected]
NORTH ZONE
RAIL YATRI NIWAS BUILDING, NEW DELHI RAILWAY STATION COMPLEX, AJMERI GATE SIDE, NEW DELHI – 110002
TEL.NO.: – 011-23234763, 23221146
FAX: – 011-23210321
EMAIL ID: [email protected],
JAIPUR
708, 7TH FLOOR, CRYSTAL MALL, SAWAI JAI SINGH HIGHWAY, BANI PARK, JAIPUR- 302016
TEL.NO. 0141-4020194, 4020198
FAX NO. 0141-4020193
CHANDIGARH
SCO-80-81-8, SECTOR -34A, CHANDIGARH -160034
TEL.NO. 0172-4645795, 6572156
FAX NO. 0172-4645795
KOLKATA
OLD KOILAGHAT BUILDING, GROUND FLOOR,3, KOILAGHAT STREET, KOLKATA 700001
TEL.NO. 033-22439045, 22133207
FAX NO. 033-22439046
EMAIL ID: [email protected]
DANAPUR
RAIL NEER PLANT, LOCO COLONY, SOUTH OF RPF BARRACKS, KHAGAUL, DANAPUR, PATNA- 801105
TEL.NO. 06115-232557,0612- 6500650,
FAX NO. 06115-232557
BHUBANESHWAR
A-0/1, GROUND FLOOR, BHUBANESHWAR FORTUNE TOWERS, CHANDRASEKHARPUR – 751023
TELE NO.: 0674-2303657, 06742303658,
FAX NO.: 0674-2301853
LOCAL DHR TOURISM COORDINATOR
MOBILE NO.: 9434049405
(SILIGURI, NEW JALPAIGURI, DARJEELING)
PATNA
BOSCOMAUN TOWER,4TH FLOOR, WEST GANDHI MAIDAN, PATNA – 800001
TEL.NO. 0612-2205801, 2213993
FAX NO. 0612-2213993
BANGLORE
C.B. ROYALE BUILDING, 2/2 – DR. RAJKUMAR ROAD, RAJAJI NAGAR, BANGLORE -560010
TELE: 080-22960014,
FAX NO. 080-23123877
GUWAHATI
4D, MANDVI APTTS., IN FRONT OF RANVIRRA BHAWAN, GNB ROAD, AMBARI, GUWAHATI, ASSAM- 781001
TEL.NO. 0361-2737123
FAX NO. 0361-2367122
MUMBAI
2ND FLOOR,NEW ADMINISTRATIVE BUILDING,CENTRAL RAILWAY,CST, MUMBAI-400001
TEL.NO. 022-22618062, 22618063, 22618064
FAX NO. 022-22618066
EMAIL ID: [email protected]
BHOPAL
2ND FLOOR, PARYAWAS BHAVAN, BLOCK-4, ARERA HILLS, BHOPAL – 462011
TEL.NO. 0755- 2577011, 4285226 ,
FAX NO. 0755 – 4057982
AHMEDABAD
5ND FLOOR, PELICAN BUILDING, GUJARAT CHAMBER OF COMMERCE AND INDUSTRY ASHRAM ROAD,
AHMEDABAD-380009.
TEL.NO. 079-26582673-75
FAX NO. 079-26580735
CHENNAI
6A, THE RAIN TREE PLACE, NO. 9 MC NICHOLAS ROAD, CHETPET, CHENNAI 600031
TEL.NO. 044-28363453
FAX NO. 044-28361997
SOUTH ZONE CONTROL: 044-28362430
EMAIL ID: [email protected]
KANCHIPURAM
RAIL NEER PACKAGED DRINKING WATER BOTTLING PLANT, PALUR RAILWAY STATION VILLAGE, AND POST PALUR, TALUK- CHENGALPATTU, DISTRIC- KANCHIPURAM- 603101
TEL.NO. 044-27437007
KOACHIN
SAIL-HARCAD 1ST FLOOR BUILDING NO.40/8194, CONVENT ROAD, KOACHIN- 682035
TEL.NO. 0484-2382991-92
FAX NO. 0484-2382990
SECUNDERABAD
9-1-129/1/302, 3RD FLOOR, OXFORD PLAZA, SAROJINI DEVI ROAD, SECUNDERABAD, ANDHRA PRADESH – 500003
TEL.NO. 040-27702401, 27702407, 27808899
FAX NO. 040 – 27715983
EMAIL ID: [email protected]

 

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